Your details are handled with the same care we bring to every commission ... clearly, securely, and only for the purposes you'd expect.
This policy explains, in plain language, how Qatar Fountains collects and uses your personal data when you browse our website, request an estimate, shop, use the client portal, or chat with our AI assistant ... and the rights you have over that data.
We never sell your personal data. Use the contents list below to jump to any section.
Qatar Fountains (“Qatar Fountains,” “we,” “us,” or “our”) designs, installs, repairs, restores, and maintains luxury fountains, water features and pools for private villas, hotels, resorts, developers, and government projects across Qatar. We are the data controller responsible for the personal data described in this policy.
This Privacy Policy explains what personal data we collect, why we collect it, the legal bases we rely on, who we share it with, how long we keep it, how we protect it, and the rights available to you. It applies to our website, our online shop and checkout, our client portal, our AI chat assistant, and any consultations, estimates, bookings, or services arranged through these channels.
We collect only the data we need to respond to you, deliver our services, run our shop, and operate our business responsibly. Depending on how you interact with us, this may include the following categories.
qf_visitor_id) used to keep your AI chat history on your own device, an analytics session identifier, and your cookie consent choice (qf_cookie_consent). See our Cookie Policy for the full list.We do not intentionally collect special categories of data (such as health, religious, or biometric data). Please do not include sensitive information in free-text fields or chat messages unless it is strictly necessary for your project.
We process your personal data for the purposes below. Where applicable, we rely on the legal bases of performing a contract with you, your consent, our legitimate business interests, and compliance with legal obligations.
We do not sell your personal data. We share it only with trusted partners who help us operate, and only to the extent necessary. These include:
Our partners are required to protect your data and use it only for the services they provide to us.
We keep personal data only for as long as necessary for the purposes set out above, then delete or anonymise it. Typical periods are:
When a retention period ends, we securely delete or irreversibly anonymise the data.
Subject to applicable law, you may ask us to:
To exercise any of these rights, email qatarfountains@gmail.com or call 770 233 65. We may need to verify your identity before acting, and we will respond within a reasonable time. You can also manage cookie choices at any time from our Cookie Policy page.
We are based in Qatar and serve clients across the country. Some of our service providers ... for example hosting, email, and the OpenRouter AI assistant ... may process data on servers located outside Qatar. Where data is transferred internationally, we take reasonable steps to ensure it is protected by appropriate safeguards and contractual commitments, consistent with applicable Qatari and GCC data protection requirements.
Our website and services are intended for adults and for businesses. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at qatarfountains@gmail.com and we will delete it.
We use technical and organisational measures designed to protect your personal data, including:
No method of transmission or storage is completely secure, but we work continuously to safeguard your information and to respond promptly to any incident.
This policy is intended to be read in the context of Qatari law, including Qatar’s Personal Data Privacy Protection Law (Law No. 13 of 2016) and related guidance, as well as applicable consumer protection and electronic commerce rules. Where local law grants you rights or protections beyond those described here, those rights continue to apply.
Questions, requests, or complaints about this policy or your personal data can be sent to our privacy contact:
If you are not satisfied with our response, you may have the right to lodge a complaint with the competent data protection authority in Qatar.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice. Please review this page periodically.